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Graceland Digital Refund & Return Policy
A Commitment to Grace and Quality
At Graceland Digital, we craft our products with prayer and intention, aiming to bring joy, faith, and creativity into your home. We want you to be completely satisfied with your purchase. Because our products fall into two different categories—instant digital files and physical goods—our policy addresses each uniquely.
Digital Products (Coloring Pages, Ebooks, Printables)
All sales of our digital downloads are generally final, as you gain immediate access to the files upon purchase. However, we believe in supporting our community when issues arise.
| Issue | Resolution | Details / Reason |
|---|---|---|
| Duplicate Charge | Full Refund | If you were charged more than once for the exact same digital product, we will issue a full refund for the duplicate charge. |
| Technical Access Issue | Full Refund or File Sent | If technical issues prevent you from accessing the file (e.g., corrupted file, broken link) and our support team cannot resolve the issue by resending the digital PDF file within 48 hours. |
| Buyer’s Remorse | No Refund | Once the files are downloaded, they cannot be ‘returned’. Please review the product description, including format (PDF, JPG, etc.) and file size, carefully before purchasing. |
| Compatibility Issues | No Refund | We cannot guarantee compatibility with every device or third-party software (e.g., outdated printer drivers, specialty editing software). Please ensure your system can open standard PDF/JPG files before buying. |
To Request Assistance for Digital Products: Please email us at support@gracelanddigital.com within 14 days of purchase, providing your order number and a clear description (including screenshots, if possible) of the technical issue.
Physical Products (Books, Merchandise, Shipped Goods)
We understand that physical goods may occasionally arrive damaged or not as expected.
| Issue | Resolution | Details / Reason |
|---|---|---|
| Item Arrived Damaged | Replacement or Full Refund | If your physical product arrives damaged due to shipping, we will offer a replacement or a full refund, including shipping costs. |
| Incorrect Item Received | Replacement or Full Refund | If you receive an item different from what you ordered. We will cover return shipping for the incorrect item. |
| Buyer’s Remorse/Return | Refund (Minus Shipping) | For unopened, unused items returned within 30 days of delivery. The customer is responsible for return shipping costs, and the original shipping fee is non-refundable. |
Important Note on Physical Returns:
- Items must be returned in their original condition (unused, unworn, and in original packaging).
- Please contact support@gracelanddigital.com before shipping any item back to receive a required Return Authorization (RA) number and instructions. Returns sent without an RA number may be delayed or rejected.
Non-Refundable Items & Services
The following items are not eligible for returns or refunds:
- Customized or personalized physical products.
- Gift cards.
- Digital downloads that have been accessed and do not meet the criteria listed above.
- Any item that is not in its original condition, is damaged, or missing parts for reasons not due to our error.
Need Help? We’re Here
We are committed to resolving issues with grace and promptness. If you have questions about whether your item is eligible for a refund or return, please reach out. We’ll always do our best to find a resolution that honors your experience with Graceland Digital.
Contact Us: support@gracelanddigital.com
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For clarity on how we handle your personal data during a purchase or return, please see our Privacy Policy. Details regarding the legal use and license of your purchased products are covered in our Terms and Conditions of Service.