Graceland Digital Privacy Policy
Effective Date: November 21, 2025
At Graceland Digital, we believe in grace, clarity, and respect—and that extends to how we handle your personal information. This Privacy Policy explains what data we collect, why we collect it, how we use it, and how we protect it when you use our website, GracelandDigital.com, and purchase our products.
1. Information We Collect
We collect information necessary to fulfill your orders, provide excellent service, and enhance your experience. This information falls into three categories:
A. Information You Provide Directly
This information is collected when you make a purchase, create an account, or sign up for our newsletter:
- Identification Data: Name and email address (essential for digital product delivery).
- Contact/Shipping Data: Physical address, phone number (required for shipping physical products).
- Communication Data: Records of your correspondence with our customer support team (e.g., support emails regarding technical access or returns).
B. Payment Information
**We do not directly store credit card or payment information.** All payments are processed securely by trusted, third-party payment processors (e.g., PayPal, Stripe, etc.). We only receive a confirmation of payment and the last four digits of your card for verification purposes.
C. Automatically Collected Information (Website Data)
When you visit GracelandDigital.com, we automatically collect certain data to ensure our site works correctly and to help us understand how to improve your experience:
- Device Information: IP address, browser type, operating system.
- Usage Data: Pages viewed, time spent on the site, referring website, and download attempts (to track digital product access).
- Cookies and Tracking Technologies: We use cookies (small data files stored on your device) to remember your preferences, track items in your cart, and analyze site traffic.
2. How We Use Your Information
We use the collected information only for the following legitimate business purposes:
- Fulfillment and Delivery: To process your order, deliver your digital downloads via email, and ship your physical products to the correct address.
- Customer Service: To respond to your questions, process refunds/returns (per our Refund Policy), and provide technical support for file access issues.
- Security and Fraud Prevention: To protect Graceland Digital and our customers from unauthorized transactions or file sharing violations.
- Marketing (Optional): To send you newsletters, promotions, and updates about new coloring page bundles, **if you have explicitly opted-in** to receive marketing communications.
- Analytics and Improvement: To monitor and analyze website trends, better understand our customer base, and improve our product offerings.
3. Data Sharing and Third Parties
We do not sell your personal information. We only share data with third parties necessary to run our business or comply with the law:
- Payment Processors: Necessary to securely process payments for orders.
- Shipping Carriers: Your name, address, and sometimes phone number are shared with carriers (e.g., USPS, FedEx) to fulfill physical product shipments.
- Analytics Providers: We use tools like Google Analytics to understand website usage. This data is generally anonymized or aggregated.
- Legal Compliance: We may disclose your information if required by law or in response to valid legal requests (e.g., court order).
4. Your Privacy Rights
You have the right to access and control your personal data. You may contact us at any time to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to correct any inaccurate or incomplete data we have.
- Deletion: Request that we delete your personal data from our records (subject to legal retention requirements).
- Opt-Out: Unsubscribe from marketing communications at any time by clicking the “unsubscribe” link in any email.
5. Children’s Privacy
GracelandDigital.com is intended for general audiences and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us so we can promptly delete it.
6. Policy Updates and Contact
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We encourage you to review this policy whenever you visit our site.
If you have any questions or concerns regarding this policy, please contact us:
Email: support@gracelanddigital.com
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For full details regarding the use and licensing of our products, please see our Terms and Conditions. If you have questions about returns or refunds, please review our Refund and Return Policy.